In August 2018 I picked up a brand new Street 750, when doing so I noticed a large scratch on the exhaust. I complained and a new exhaust back piece was fitted. I would have thought a pdi would have shown this as a defect and it could have been rectified prior to me seeing it?
I have maintained my own bikes for 30+ years and have never had any problems that would warrant a mention.
I intended to have the bike maintained by the dealer for the 2 year warranty period but was apprehensive about doing so as clearly the dealer does not rate cosmetics at the top of his priorities! How right I was.
Bike went in yesterday for it's 1,000 mile service. I waited and handed over £245 for the service.
On arrival back home I noticed several DEEP scratches on the tank so went back to the dealer.
The dealer initially suggested that the scratches were done by my clothing, - has anyone ever lay on the tank of a Street 750 when cruising?
when I pointed out that they were DEEP scratches he then suggested that I had done them by polishing my bike and added that when bikes are serviced they put a cover on the tank! I would have believed this had I not looked several times into the workshop through the viewing window to watch my bike being serviced and at no time did the bike have a cover on!
I also pointed out several bikes in the process of being serviced that did not have covers on the tanks - case proved I think!
To cut a very long story short - after much arguments and shrugging of shoulders by the dealer
and a complaint made this morning to Harley Davidson UK the tank of my bike is at the paint shop being repaired!
I will let you know how the repair looks.
It should perhaps act as a reminder to anyone who, like me, has an immaculate bike, to take the time when handing over the keys to the dealer to get someone to inspect the bike with you to confirm that there are in fact no scratches etc. on the bike prior to any work being carried out. As for having the bike serviced to retain the warranty - the dealer can go f*ck themselves as they will never see my baby again!!!