yep, been there, done that.
I had essentially the same experience. I used a strap wrench to make initial adjustments when my dealer couldn't help me. When I ordered the correct wrench from the dealer, they were able to order for me. I ordered 2 of them, figuring I would donate the extra to the service department, so future riders wouldn't have the same problem. When I did my 1000 mile service I took the wrench to the service department and the tech,remembering the issue from a couple months ago, was appreciative for the gift. He immediately got out a sharpie and wrote STREET on both sides of the wrench. When I was checking out the next day after my service he explained that the synthetic oil, I had ordered usually required payment of a premium, but since he appreciated the wrench, he didn't do the extra charge for the synthetic.
Anyway, go to the parts department and ask for part number "14900048". It should be about $5.00 and is called "tool kit" If you say you are looking for the shock wrench they will try to sell you the "universal" wrench, which we know isn't universal. Just ask them to look up the part number and they can find it.
Not all those who wander are lost.
Last edited by CO WanderZest; 04-19-2015 at 11:23 PM.
Reason: correcting part number