[starrzzz]

Total of 20 miles ridden on our off-the-showroom new 750. Two days ago, she practiced riding around the neighborhood after work and returned to tell me it wouldn't downshift. I finally got it back into neutral (see other post about that issue) and took it around the block. I was able to shift up with no issue but it would NOT downshift.
HD came out to look at it and even the tech/porter had the issue.
They called today and said "nothing is wrong with it"..that is just needs to be "broken in".
I've ridden for 12 years. I started with a brand new 650 metric and then quickly went to a VROD which I ride since 2006. I have never had that problem except when my hydraulic clutch went out on the V.

I consider being unable to downshift safely a problem.
They are keeping the bike to "put some more miles on it" because "its just part of the break in period".

This sound right?

 

[Haulin on a Lo]

I'd tell them to come and break it in for you then and adjust the clutch while they're at it 0

Have you ever tried shifting bikes without using your clutch? With the RPM's in the lower range and without much load on the engine, slightly blip your throttle and kick down a gear. These things have an anti slipper clutch in them, so in theory you should be able to downshift without the clutch and without your back wheel hopping on you but, I haven't really broken mine in yet to start messing around with the mechanics. It's the same concept as slipping your gears in a manual transmission and using your throttle to rev match.

 

[starrzzz]

Thanks. Funny you bring up anti slipper clutch. I actually ran the aim clutch in my VROD so I am familiar with that.
They just need to adjust it. I could see too that the shift rod seemed like it was installed wonky. It had some play in it.
I was unable to downshift the peg and it didn't matter how much I engaged the clutch level.
A tad disappointed with the position the service desk is taking.

 

[StoneFree]

I consider being unable to downshift safely a problem.
They are keeping the bike to "put some more miles on it" because "its just part of the break in period".

This sound right?

While the gears do break-in it shouldn't have caused a real problem with downshifting. If they're going to ride it a bit to break in the gears then fine but it had better downshift without any problems when they're done.

While I'm a very aware rider and rarely get into emergency stopping situations I have and there is one simple fact. I've never had time to downshift when doing a panic stop! The failure of the motorcycle to downshift properly is a serious mechanical problem but it's not really a safety issue.

Note: On finding neutral I had a problem initially in finding it from 1st gear but it was easy to find neutral from 2nd gear. After about 800 miles of riding (transmission break-in) it became relatively easy to find it from either 1st or 2nd gear.

 

[Haulin on a Lo]

A tad disappointed with the position the service desk is taking.

Oh you're not alone dude. I know guys who have bought $40,000 CVO's and the dealer has told them to go pound sand on certain issues, only to eat crow a couple months down the road while they fix their shoddy and known issues. Best thing I could suggest is be persistent with the service writer and the guy who wrenches on your bike.

 

[AYEDEE]

Problem in down shift is a problem indeed. The gear shift mechanism must function as it is designed to operate. No matter how new the bike, the gears should be able to be shifted no matter what. Running in or breaking in will make the shift smoother, that's all. Please insist on the bike being attended to and the issue rectified by your dealer.

 

[kbull]

imagine if you just bought a brand new car and driving it home you couldn't get it to select gears would you accept that the car needs breaking in ? , what a load of utter crap , in all the new motorcycles ive purchased over the years ive never had one where the gearbox didn't function , in all the bike magazines all over the world have you ever heard of any of the millions of new bike test rides where the magazine,s tester couldn't get it to select gears just because its new ?
ffs! what ridiculous customer service .

 

[Solo750owner]

imagine if you just bought a brand new car and driving it home you couldn't get it to select gears would you accept that the car needs breaking in ? , what a load of utter crap , in all the new motorcycles ive purchased over the years ive never had one where the gearbox didn't function , in all the bike magazines all over the world have you ever heard of any of the millions of new bike test rides where the magazine,s tester couldn't get it to select gears just because its new ?
ffs! what ridiculous customer service .

Didn't the dealership check out the bike when they received it? Well we did have a member whose engine had to be replace because of a part left out. Whose the say that the same thing didn't happened in the transmission of this bike.

 

[oandy]

Hmm post "died", I imagine the clutch needed a lil bit of adjusting. Just be patient a little bit as there are growing pains at the dealerships with these bikes and the fact it is a new design all around for the techs too.

 

[Rock270]

Yes our dealer too is still learning more about the street models, maybe not so willing though, lol

But they do seem to care, everyone from the owner, GM on down has been great.


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[ss750]

Had same issue. I changed the oil to Mobil1 20w50 and the issue went away. I replaced the made in India oil filter with a K&N. hope this helps

 

[Subike]

Had same issue. I changed the oil to Mobil1 20w50 and the issue went away. I replaced the made in India oil filter with a K&N. hope this helps

Can you please tell us the part number for the K&N oil filter

 

[Rock270]

I found this on the K&N website.


oil filter (black) KN-204
(Chrome) KN-204C

I bought the chrome one for my 1k oil change.

 

[ss750]

Oil filter kn-204. Bought it at Advance auto parts.

 

[Solo750owner]

Is that the synthetic motor oil Mobil 1 or a blend or straight up motor oil for the 20w-50.

 

[Rock270]

not real sure on this, but isn't mobil 1 full synthetic?

me, i'm searching for amsoil for my 1000k oil change.

our dealer wants $379 for the 1000k service.....ummm not
they say, just labor is $279.....plus parts!

 

[ss750]

fully synthetic v twin

 

[kevt]

Street 750 clutch problems

My Harley Street 750 has never been happy changing gears. Neutral will not be found when stopping, so the kickstand goes down each time. Attempts to adjust out the problem have failed.

My Harley dealer has torn down the clutch THREE times and is now awaiting the latest wisdom from Harley and a spare part to try again.

There are two bikes being repaired at side-by-side there.

The three Street's in the showroom all have roughly the same problem, which appears to reduce (disappear ?) as mileage goes up and over 4k.

this is clearly a Harley design issue (apparently its a different clutch to other models).

being unable to find neutral in any other type of vehicle would cause uproar and a recall, what is going on?

 

[PugslyCat]

I think I had 500 miles on mine before I could quickly and efficiently find neutral other than on a missed shift. Usually I had to come down from second gear, usually making a couple of attempts at that before I got neutral instead of first.

 

[RD123]

My wife has a 2015 750. Shifting was very cumbersome. When she drove the bike it wasn't bad but when I took it and was more agressive the shifting was atrocious. Wouldn't shift most times from 2 to 3 or 3 to 4. Worse when warmed up. I found shifting was much better when NOT engaging the clutch. Downshifting was pretty bad too. Half the time the neutral light didn't work either. Took it to the stealership, they said no problem found, billed 1hr. I told them in no uncertain terms there is definitley a problem. Told to bring it back the next week for another diagnostic hour.

I have driven bikes all my life and have never encountered shifting problems like this. A brand new bike should not have to be broken in to shift properly. It should shift perfectly every time, no excuses. If you didn't quite make the shift maybe, once in a while, but not as often as this is happening to everyone. HD has a problem that needs to be addressed.

Bring bike back and the problem happens to the mechanic. Waiting on shift drum and forks replacement.