I booked mine on 6th September at "2 Rivers Harley Davidson" here in Pune, India. At the time of booking the price they quoted was Rs. 4,67,000 ($7607 Approx.). I was told that they will deliver my bike in 2-3 months. I have been regularly following up with the dealer about the delivery, the last Sunday I went there they told me that I can start my Loan process and the bike will be delivered in 15-20 days. I was very happy because the dealer kept their word and the bike was going to be delivered exactly in 2 months. Awesome sales guys, good customer service till then.
Now comes the shock, I approached the bank representative and he tells me that the price of the bike has been hiked by Rs. 23,700 (roughly $400), that might not sound like a huge difference for the folks from other countries, but in India that's a bomb.
I immediately called up the dealer and asked him if that was true. Firstly the guy who picked up my phone didn't sound like he was talking to a customer (A bit rude and very different from the the way they spoke to me when I was at the showroom), I called them 30 minutes before the closing time and may be he was not in best of his mood. But he did inform me that the price hike story was true and I was sent an email informing about the same. I told him that I have not received any email from HD about this, and asked him to resend me that email to check. He promised me that he will be sending me that in 30 minutes. Its been 3 hours since then and I still don't have that email.
I did find the email which was sent earlier in my junk and it said this along with a few attachments with the hiked price.
Dear Sagar,
We write to you with regard to your booking for Harley-Davidson Street 750,Vivid Black made with Two Rivers Harley-Davidson.
We wish to update that there has been a delay in the availability of the said vehicle at our end. In view of the same, we would be in a position to deliver your vehicle tentatively by January 2015. Do note, we are aggressively working with our Principal Company to get this vehicle and shall contact you as soon as it is available at our end for delivery. Meanwhile you can visit our Showroom for further details on the Parts and Accessories for your Harley-Davidson Motorcycle. There are new arrivals in our Merchandise section as well.
As currently we are getting new colors for this Model, the earlier colors would be discontinued and the current Colors are as follows :-
Black Denim
Vivid Black
Fire Red
Please let us know as which Color would you prefer to have.
We thank you for your kind understanding and patience, and trust you appreciate our position in this regard.
In case of any queries, you may contact the concerned Sales Consultant ( Mr.Raman Tiwari - 08888891209, )
[email protected]rley.in
Please find the attached Price Lists w.e.f. 01-10-2014.
Thanks Regards,
Sreeparna Goswami
Customer Relation Executive,
Two Rivers Harley - Davidson.
Mokshaa Motorbike Company Private Limited,
Amanora Town Center Mall,
Showroom No. 1, East Block, Ground Floor,
Hadapsar,
Pune - 411028, India
Mobile: +918888116667
Under Construction
Now after reading this email you must have figured out that a lot of things have changed from what they promised me earlier including the delivery time.
I am not sure who to believe now, the loan once approved stays valid for only 30-45 days and from the information in the email that math is not working out.
Confused !!...I think I need to visit the dealer again and confirm a few things.
Is there anyone else facing this issue ?